Paule DIBY

➢ Provide technical support to employees to solve hardware, software and network problems

➢ Identify, diagnose and resolve technical faults or malfunctions reported by users

➢ Install and configure operating systems, software, printers and other IT equipment

➢ Perform regular checks to prevent breakdowns, update software, and ensure system security

➢ Create, modify or delete user accounts, and manage permissions and access

➢ Maintain technical documentation, procedures, and knowledge bases for users

➢ Train users in the best IT practices and new tools or software deployed

➢ Backup management: Ensure that data is backed up regularly and securely

➢ Track support tickets, report on resolved incidents and suggest improvements to avoid recurring problems

➢ Enforce security policies, install security updates and help prevent cyber-attacks

➢ Improved data integrity by implementing regular automatic backups

➢ Reduced technical problem resolution time by developing quick-fix guides

➢ Supervised the installation of IT devices for the company

➢ Supported customers in the online parcel delivery process

➢ Increased customer satisfaction through rapid resolution of IT problems

Preparing monthly Digital Solutions reports and when required for local management and Global Digital Solutions teams

➢ Implement IT user support plans and processes to effectively resolve user hardware and software problems, complaints and queries

➢ Provide technical services to customers by identifying, prioritizing and confirming resolution of reported problems with Digital Customer Solutions

➢ Evaluate new products and technologies to determine impact on existing system configurations

➢ Delivering activities to support implementation of Internal and Customer/User integration solutions

➢ Support Data Quality Improvement within the Cluster/ Zone

➢ Support the execution of Data Quality improvement plans

➢ make better use of Digital Customer Solutions toolsets to support the business Digital Customer Solutions

➢ Office visits for internal trainings and installations Customer visits (require face-to-face interaction) to support Customers, co visit cross-functionally and contribute to customer engagements.

➢ A schedule of customer visits to be set up Achieving the Digital Customer Solutions targets set for any given period

➢ Conduct periodic country visits to encompassing Customer visits, internal departmental visits and Country briefings to the respective Stakeholders

➢ Service and Support Calls relating to Customer systems are dealt with in a timely and appropriate manner, and fulfilled

➢ participate in the testing and implementation of upgraded and new Digital Customer Solutions toolsets

➢ Assist in monitoring the deployment and usage of Digital Customer Solutions toolsets